1. Terms and definitions
1.1. User means an individual who has reached the age of majority and who has installed and uses the App on a device.
1.2. App means the set of programs and databases for the “Safe City” information system named “Safe City Mobile App”, the right holder of which is Strazh-M LLP.
1.3. Company means Strazh-M Limited Liability Partnership (hereinafter, the “Company”), which is the developer, right holder and provider of the App.
1.4. Device means a mobile device (a smartphone, tablet or other device) with Internet access on which the App is installed.
1.5. User’s Personal Information means personal information that the User provides about themselves when registering (creating an account) or while using the App, including the User’s personal data.
1.6. Privacy Policy means the official document that sets out the rules for collecting, processing, storing and protecting Users’ personal data.
1.7. Safe City Platform Policy means the set of rules and conditions for the operation of the Platform that defines its status, purpose and limitations of liability:
- General provisions: Safe City is an information technology platform that processes, transmits and routes users’ alarm signals, messages and geolocation data. The Platform is not a security organization, an emergency rescue service, a law enforcement agency or a medical organization. Safe City does not provide security services and does not physically protect users.
- Purpose of the service: The Platform is intended for transmitting alarm signals; transmitting the user’s location data; notifying relatives and trusted persons; transmitting information to independent partners connected to the platform; and technological interaction between users and partners of the service.
- Status of Safe City: Safe City acts solely as a technological gateway for data transmission. Safe City assumes no obligation to respond physically to incidents. The decision to respond is made by the independent organizations and services connected to the platform.
- Partner organizations: Partners are solely responsible for the quality, timing and lawfulness of the services they provide. All response obligations arise directly between the user and the relevant organization.
- Limitation of liability: Safe City does not guarantee that a partner organization will arrive within a specific time. Safe City is not liable for the actions or omissions of third parties. Safe City is not responsible for communication outages or for the operation of mobile network operators, the internet, GPS, satellite systems and other external services.
- User consent: By using the platform, the user confirms that they understand that Safe City is solely an information technology service for transmitting data and notifications.
2. General provisions
2.1. This Privacy Policy for the mobile app applies to the information that the Company may obtain from the User’s Device while the User is using the App.
2.2. Use of the App constitutes the User’s unconditional consent to this Policy and to the terms of information processing set out in it.
2.3. The Company does not control and is not responsible for the content, privacy policies or practices of any third-party websites or services.
2.4. The Company does not verify the accuracy of the personal information provided by Users and does not check their legal capacity.
3. Data that may be obtained
3.1. The mobile app has access to and uses the following information on your device:
- Data about the User, including first name, last name, patronymic and mobile phone number;
- Information about the User’s Device or data on the use of the App;
- Information about phone numbers from the address book of the User’s Device;
- Information about the mobile device: model, operating system version, unique identifiers.
4. Purposes of processing
4.1. The App collects and stores only the information necessary to provide the services.
4.2. The Company may use the User’s Personal Information for the following purposes:
- Creating an account so that the User can use the App;
- Providing the User with personalized services;
- Communicating with the User, including sending notifications and requests;
- Improving the quality of the App and developing new services;
- Conducting statistical and other research based on anonymized data.
5. Terms of processing
5.1. The Company processes only the information, and only for the purposes, defined in this Policy.
5.2. The Company takes all organizational and technical measures to protect the User’s information from unauthorized access.
5.3. The User’s Personal Information will never be transferred to third parties, except as provided for by the legislation of the Republic of Kazakhstan.
6. Security measures
6.1. The Company takes the necessary measures to keep Users’ personal information safe from accidental loss or unauthorized access.
6.2. Only authorized employees of the Company who have signed a confidentiality agreement have access to Personal Information.
6.3. Users must take reasonable measures to protect their devices from theft, loss and unauthorized access.
7. Changing Personal Information
7.1. The User may change, update and supplement the information they have provided at any time.
7.2. The User may delete their personal account themselves or by contacting the support service: kurilskiyo@gmail.com.
8. Changes to the Policy
8.1. The Company has the right to make changes and additions to the Policy by publishing a new version in the App.
8.2. The new version of the Policy takes effect from the moment it is published.
9. Feedback
Any suggestions, questions or comments regarding this Policy should be sent to the support service:
Email: kurilskiyo@gmail.com
Phone: +7 (7172) 55-01-01